F.A.Qs

Below are the answers to some frequently asked questions. Still have a question or concern? Feel free to send me a message anytime!

HOW DO I CARE FOR MY ITEMS?

For optimal longevity, wash your Aspen Marie Stitchery garments inside out with like colours, and tumble dry on low. For beanies with poms, gently detach the pom from the snap and wash the beanie only. Every item is prewashed in hot water and dried on hot, so that you do not have to worry about it shrinking.

DO YOU OFFER LOCAL PICKUP?

Absolutely! You can arrange to pick up your items from the bin outside our home, at a time that works for all parties.

WHAT IS YOUR CURRENT TURN AROUND TIME?

All items that are custom ordered can anywhere from 6-12 weeks to complete, depending on current volume of orders. If needed, shipping time is extra.

Any ready to ship items will be shipped within 5 business days.

DO YOU ACCEPT RETURNS OR CANCELLATIONS?

As most items are made to order, we do not generally accept returns or cancellations. If you have questions or concerns about a specific order, or if there are problems with an order, feel free to contact us so that we can figure it out!

We are a pet friendly home and while the animals don’t roll around on items, it is possible you may come across a stray hair.

If you come across any problems, please reach out to me. I am a completely reasonable person and take pride in the work I put into each item.

- Danielle

aspenmariestitchery@gmail.com